Walter Crane Iris Kit
Kit info coming soon.
If you're not completely happy with your purchase, please contact me within 14 days of receipt to arrange a return or exchange.
Conditions for return
Items must be unused, unwashed, and in their original packaging and resaleable condition
Personalised items cannot be returned unless faulty
Please contact me before sending anything back so I can confirm the return and provide instructions
We recommend using a tracked service for returns
Postage and refunds
Return postage costs are the responsibility of the buyer, unless the item is faulty or not as described
Once I receive the returned item, I will process your refund (excluding original shipping costs) or exchange as agreed
If you are exercising your statutory 14-day right to cancel under the Consumer Contracts Regulations 2013, standard delivery costs paid at checkout will also be refunded
This policy is in addition to, and does not affect, your statutory rights as a consumer under the Consumer Rights Act 2015.
Delivery times
UK: please allow up to 7 days from the date of dispatch
International: please allow up to 14 days from the date of dispatch
All orders are sent via a tracked and/or signed-for service to ensure your parcel reaches you safely.
Shipping costs
Shipping is calculated at checkout using a weight-based system — smaller items cost less to ship.
UK delivery from £3.95
International delivery from £16.95
As a small business I'm currently unable to offer free shipping.
Where we ship
We ship to the UK and selected international destinations. Unfortunately, due to the EU General Product Safety Regulation (GPSR), we are currently unable to ship to the European Union or Northern Ireland.
Import duties and taxes
US customers: import duties and handling fees are included in your shipping costs and calculated at checkout — there should be no surprise charges on delivery. We review this regularly and will adjust if tariff rates change.
All other international customers: you are responsible for any import duties or taxes applicable in your country. We are not responsible for delays caused by customs.
A surcharge is applied to all orders shipping to the United States to cover current import tariff and handling charges. This is calculated at checkout and is designed to cover all duties and fees payable on import.
This means no surprise costs or customs delays when your order arrives.
We review this surcharge regularly and will adjust it if tariff rates change.
This surcharge is separate from, and in addition to, standard international shipping costs.
